How Big Data enabled KSA to enhance public service efficiency in line with Vision 2030

Situation

A KSA Ministry sought to reduce public-facing offices with minimal disruption, in line with Vision 2030. Sensitive citizen data and complex multi-million-scenario optimization required novel on-site AI.

Approach

• Built a digital model of the office network and current performance
• Combined PerigonAI big data with proprietary client data to assess accessibility
• Mathematical optimization model to simulate millions of closure scenarios

Impact

• 15% reduction in offices for a more accessible, efficient delivery system
• Cut costs while improving citizen satisfaction
• Guided staff redistribution with minimal disruption